Ordering & Returns

Ordering From The Old Creamery

Our Same Item 'No Quibble' Price Guarantee

In the unlikely event that you find the same item at a lower price, we guarantee to match that price. Please call the sales line on 01935 410 500 for further details

Purchasing

To help you select a product that suits your requirements we have added the following guide:

Choosing your product

We will endeavour to upload to the website accurate product images, measurements and details. We have put together the Measuring Guide with some helpful tips. When you are ready to order simply enter the quantity and click the ‘Add to Basket’ button. If you have any questions about a range do not hesitate to Contact Us

Viewing your order

Once you have chosen you items, click on the 'Basket' link in the top bar, where you will be able to confirm you order details. You can then click the checkout button, where you will then be asked to register or continue as guest login, before placing your order.

Returns & Cancellations

If you are not entirely satisfied with the products that you have chosen you may return it for a refund or replacement. If the goods were delivered by our or another courier service, please ring us on 01935 410500 to discuss return options. Please advise us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Regrettably, self-assembly furniture cannot be returned once assembly is part or fully completed, unless the item is faulty.

Divans and mattresses are not returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected.

Your Right To Cancel Orders placed through our website can be cancelled any time, from when you place it up to seven working days after the date you receive the goods. Before dispatch this will result in a full refund. After dispatch, we will issue a full refund minus a returns cost (see returns policy below). In the event of a fault with the goods, we would issue a full refund or free of charge replacement. After the first seven days, please contact our customer service manager to discuss the reasons for cancellation. Any refund will be issued within 30 days of the cancellation date. Please be aware that some of the items we supply are ‘made to order’ items, built for you on the basis of this contract. Once ordered these items may require a re-stocking fee to cancel. If you have any concerns around the order/contract process, please contact our sales manager on 01935 410 500 for more details.

Returns Policy On receipt of your order, please take reasonable care of the goods and please attempt to retain the original packaging. In the case of mattresses and divan beds, please inspect the goods through the plastic before opening, as these cannot be returned after opening for reasons of health and hygiene.  If you would like to cancel your order with us and you are returning the goods, please discuss with our customer service manager the method of return and packaging quality, this will help us assess any return charges. 

For more information, please see our full terms and conditions.